Terms & Conditions

By placing an online order through Duett Design Ltd you are agreeing to the following terms and conditions in addition to the site terms.

Pricing - Prices are in New Zealand Dollars NZD. Prices include GST but delivery is additional. Please see shipping info here.

Payment Methods - We accept credit card payments via PayPal. You do not need to have a PayPal account in order to make payments. Paypal is a trusted and secure payment gateway and we do not record any credit card details on our website.

You can also choose to pay by bank transfer if you are an NZ customer, goods will be shipped once fund have cleared into our account. 

Shipping - For more information on shipping info please check here. Please note that for international orders we have no control over any import or custom duties that may be added on before your package arrives. 

Returns - We accept refunds and exchanges within 7 days of delivery on full priced items that are in their original condition. When received we will inspect the item and email you to confirm acceptance. For all returns please email hello@duettdesign.co.nz

Faulty Items - We take great care to inspect your items before sending them to you so faulty items will be very unlikely however in the case of a genuinely faulty item a refund or exchange (subject to availability) will be offered if goods are returned within 7 days.

Privacy - We need to collect customer information so that we can process your orders. We keep your information secure and will not disclose or share this information with any 3rd parties.